PRIVACY POLICY
As a result of browsing the website and completing the website forms, the user accepts that the personal data provided by them or that may be provided in the future through said service will be processed in personal data files owned by INNER Hotels, CIF B16616997, INNER Hotels S.L., including the collection of access data and the use of cookies and third-party features.
Purpose of Processing, Legal Basis, and Recipients of the Information
The data is used to:
- Enable the functioning of the website and provide access to areas intended for registered users.
- Register and respond to requests made by users through the website forms (contact, etc.).
- Provide and manage INNER Hotels' services, process reservations, and charge products and services through group or linked websites, call centers, GSM/GPRS/UMTS-based mobile communication systems; manage incidents and complaints.
- Manage participation in loyalty programs.
- Subscribe to the INNER Hotels newsletter, send advertising and other commercial promotions by email, SMS, MMS, or any similar means from INNER Hotels.
- Carry out quality surveys.
- Conduct contests.
- Process job applications for INNER Hotels.
- Generate web analytics and statistics.
- Include functions provided by third parties (Google Maps, etc.).
Website Browsing and Access to Registered User Areas
- Purpose: Data necessary for the provision of online services is processed, including the registration of IP addresses, pages visited, and access dates, as well as information about the user’s device. The data is also processed for security purposes and to improve the website.
- Legal Basis: Data processing is necessary for providing online services; consent is expressed through the use of the website.
- Recipients and Transfers: Companies and establishments of INNER Hotels.
Providing all required registration data is mandatory unless otherwise indicated, and INNER Hotels may deny registration to any user who does not provide such data.
Use of Website Forms
- Purpose: Respond to requests made through website forms.
- Legal Basis: Consent expressed by using and submitting the form.
- Recipients and Transfers: Companies and establishments of INNER Hotels and other companies involved in providing the requested services.
Provision of Services
- Purpose: Provide services including hotel reservation management and payment. Send information about the services of INNER Hotels through electronic means.
- Legal Basis: Execution of the contract or provision of the service.
- Recipients and Transfers: Companies and establishments of INNER Hotels and other companies involved in providing the requested services, including the requested hotels.
Loyalty Programs
- Purpose: Participation in INNER Hotels loyalty programs; sending information about INNER Hotels services by electronic means; personalizing commercial information based on profile or location.
- Legal Basis: Execution of the loyalty program; consent.
- Recipients and Transfers: Companies and establishments of INNER Hotels.
Subscription to INNER Hotels Newsletter, Advertising, and Promotions
- Purpose: Send information about INNER Hotels services via email, SMS, MMS, or any similar means.
- Legal Basis: Existence of a prior contractual relationship; consent.
- Recipients and Transfers: Companies and establishments of INNER Hotels.
Quality Surveys
- Purpose: Understand customer opinions and address their comments.
- Legal Basis: Part of the execution of the contract or service provision.
- Recipients and Transfers: Companies and establishments of INNER Hotels, quality departments.
Contests
- Purpose: Organize contests to promote INNER Hotels, its establishments, and brands. Communicate winners and deliver prizes when applicable.
- Legal Basis: Execution of the contest, including publishing the winning work and the winner’s name as per participation rules.
- Recipients and Transfers: Companies and establishments of INNER Hotels. Websites, social networks, and media outlets where winners are published.
Web Analytics
- Purpose: Understand how the website is searched, accessed, and used by the public. This may involve collecting personal data such as IP address, connection location, browser or hardware information.
- Legal Basis: Consent expressed through the use of the website.
- Recipients and Transfers: Companies and establishments of INNER Hotels.
Third-Party Features
- Purpose: Incorporate functionalities provided by third parties such as maps, analytics, social buttons, chat widgets, etc.
- Legal Basis: Consent expressed through the use of the website.
- Recipients and Transfers: These third-party functions establish a direct connection between the user's browser and the third party's domains, allowing download and execution of functionalities, including from locations outside the European Economic Area.
This website integrates features from Google Inc., such as Google Analytics and Google Maps. By using this website, the user authorizes Google to process their data in accordance with its privacy policy: https://policies.google.com/privacy
Accuracy of Data
Users must complete the forms with true, accurate, complete, and up-to-date information. Users must not enter data belonging to another person; INNER Hotels will presume data has been provided by its rightful owner. Users are responsible for any damage or harm caused by submitting another person’s data.
Rights of Access, Rectification, Deletion, Objection, and Others
Data subjects have the right to access, rectify, and delete their personal data at any time, and to object to its processing. They also have the right to request data portability, revoke consent, and limit processing.
Requests must be sent by postal mail to INNER Hotels (reference DATA PROTECTION), Gran Vía Formentera 32A, 07180 Santa Ponsa, Mallorca (Spain), including a signed request and photocopy of ID or passport.
Users may unsubscribe from commercial emails by sending a request from the email address to be removed to info@inner-hotels.com.
Data subjects may file a complaint with the data protection authority if they believe their data is being unlawfully processed.
Data Protection Officer
Data subjects can contact the Data Protection Officer at:
Data Protection Officer, INNER Hotels, Gran Vía Formentera 32A, 07180 Santa Ponsa, Mallorca, Spain.
Minors
Use of INNER Hotels’ web services is prohibited for individuals under 18.
Recipients and International Data Transfers
To provide contracted products and services, INNER Hotels must communicate user data to the corresponding providers.
For services outside the European Economic Area, data may be transferred internationally, including to countries without equivalent data protection laws.
Data Security
INNER Hotels uses secure technology to protect credit card data and complies with international standards. Pages requesting sensitive information use SSL protocol, ensuring encrypted transmission and protection from interception.
What is SSL?
SSL (Secure Socket Layer) is a standard internet security technology applying encryption to ensure confidentiality. Data is stored on a secure server protected by a monitored firewall.